General Terms and Conditions of Sale
1. Preamble
These General Terms and Conditions of Sale (hereinafter referred to as "GTCS") govern the contractual relationship between SAS IMPE, whose registered office is located at 8 bis rue Abel, Paris 75012, registered under number 897 393 120 (hereinafter referred to as "the Seller"), and any natural or legal person (hereinafter referred to as "the Customer") making a purchase from the VENESIAN brand online sales website, accessible at https://venesian.com/.
2. Products
The Seller offers VENESIAN brand clothing and accessories for sale via its website. The products are presented with a detailed description. The photographs of the products are provided for information purposes only and may differ slightly from the actual product.
3. Orders
3.1. Order Process
The Customer can place an order by selecting the desired products and following the steps in the online ordering process. Before final validation, the Customer must check and correct all the information provided.
3.2. Order Confirmation
Once the order has been placed, the Customer will receive an order confirmation by e-mail. This confirmation will include a summary of the items ordered, the total price, delivery costs and an order number. This confirmation does not constitute acceptance of the order, but confirmation of receipt.
4. Prices and payment
4.1. Price
Product prices are quoted in euros and include all taxes, excluding delivery costs. The Vendor reserves the right to modify prices at any time, but the prices invoiced to the Customer will be those in force at the time the order is placed.
4.2. Payment
The Customer may pay online by credit card or any other means of payment accepted by the Vendor. Payment must be made in full when the order is placed. The Seller will only process the order once payment has been received.
5. Delivery
5.1. Delivery times
The Seller will endeavour to respect the delivery times indicated at the time of the order. However, delivery times may vary depending on the destination and other factors beyond our control.
5.2. Delivery charges
Delivery costs will be calculated according to the destination and delivery method selected by the Customer. The costs will be clearly indicated before the order is validated.
5.3. Delivery receipt
The Customer must check the condition of the delivery on receipt. In the event of damaged products or products that do not conform to the order, the Customer must inform the Vendor within 14 days of receipt.
6. Right of Withdrawal and Returns
The Customer has a period of 14 days from receipt to exercise his/her right of withdrawal, in accordance with current legislation. The cost of returning the goods shall be borne by the Customer.
7. Warranties
The products sold are covered by the legal guarantee of conformity and the guarantee against hidden defects in accordance with current legislation.
8. Liability
The Seller cannot be held responsible for delays in delivery, interruptions to the website for technical or other reasons, or indirect damage resulting from the use of the website or the products sold.
9. Personal Data Protection
The Seller undertakes to protect the Customer's personal data in accordance with its confidentiality policy, which is available on the website.
10. Applicable Law and Jurisdiction
These GCS are governed by French law. Any dispute with professional customers relating to the GTCS will be subject to the exclusive jurisdiction of the Paris courts.
11. Contact
If you have any questions or complaints, you can use the contact page or contact us directly at the following e-mail address contact@venesian.com.